Shipping policy
At GRANT SHERWOOD, we strive to deliver fresh, premium New Zealand seafood to customers around the world with fast, secure, and transparent shipping services. Below is our detailed shipping policy for all international orders.
1. Order Processing & Dispatch
All seafood orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our New Zealand seafood products, our team carefully inspects, packages, and prepares every order before shipment to ensure you receive fresh and intact goods as soon as possible.
2. International Shipping & Delivery Time
We provide reliable international shipping services worldwide. Standard international delivery generally takes 7–14 business days, depending on the destination country, local logistics efficiency and customs clearance progress. If you need faster delivery, you can choose our expedited rush shipping option during checkout for priority shipment.
3. Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on the total weight, volume and delivery destination of your order. The exact shipping cost will be automatically displayed on the checkout page before you complete payment. There are no hidden fees or extra charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or inspection fees, which are determined and charged by your local customs authority. These additional fees arethe recipient’s responsibility. We highly recommend you check your local import regulations and relevant charges in advance to avoid unexpected costs and delivery delays.
5. Packaging & Shipping Protection
As a seafood supplier, we adopt professional fresh-keeping, shockproof and leak-proof packaging materials for all products. Our customized packaging can effectively keep seafood fresh during long-distance transportation and prevent damage, leakage or deterioration during transit.
For high-value orders, we provide optional shipping insurance at checkout. You can choose this service to get full protection for your order and shop with complete peace of mind.
6. Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging and goods upon receiving your order. If you find packaging damage, leakage, deformation or abnormal product conditions, please take clear photos, refuse to sign for the package, and contact our support team immediately.
If you find any product quality problems, defects or shortages after signing for the order, please submit a support request with valid photos and videos to our customer service within 48 hours of delivery. We will verify the problem quickly and provide targeted solutions including replacement, refund or compensation.
7. Customer Support
If you have any questions about order processing, shipping time, customs clearance, packaging or after-sales issues, our professional customer support team is always ready to help you. Feel free to contact us via email or phone for fast and professional replies.
Thank you for shopping with GRANT SHERWOOD! We keep optimizing our logistics and packaging solutions to provide every customer with a faster, safer and more worry-free fresh seafood shopping experience.